Omni Intent/Task

Which OMNI intent is used to view medical claims?

• Pharmacy Claims Inquiry

• Material Request

• Member Rewards

• Claims Inquiry

Which OMNI intent is used to update a member’s email address?

• Update member demographics

• Log View Status

• Update Member Preferences

• Update PCP

Which OMNI intent is used to view a member’s wellness activities?

• Gaps in Care

• Coordination of Benefits

• Log View Status

• Hot Topics/FAQ

Which OMNI intent is used to find a provider?

• Update member demographics

• Provider Search Inquiry

• Care Management

• Language services

Which OMNI intent is used to file a grievance or appeal for a member?

• Update member demographics

• Gaps in Care

• Issues

• Update Member Preferences

Which OMNI intent is used to change a member’s primary care physician?

• Update Member Preferences

• Provider Search Inquiry

• Update member demographics

• Update PCP

Which OMNI intent is used to request a Care Manager for a member?

• Benefits & Eligibility

• Update Member Preferences

• Log View Status

• Care Management

Which OMNI intent is used to request an ID Card?

• Benefits & Eligibility

• Update Member Preferences

• Log View Status

• Materials Request

Which among the choices is NOT a verification Identifier

• First & Last Name

• Date of Birth

• Member ID number

• Social Security Number

How long is a verbal authorization valid?

• 3 Business days

• 7 Business Days

• 7 Calendar Days

• 1 Calendar Day