QSA260-REVISION

Manager's skill include the following EXCEPT:

• 
  Conceptual

• 
  Technical

• Design

• 
  Interpersonal

Demonstrates respect for self and others especially during “challenging times”. The statement refers to?

• 
  Honesty

• 
  Innovation

• Integrity

• Role modeling

________ is understands workflow of operations across departments and systems.

• result oriented

• silo theory

• customer focused

  
  

• coaching

Sender presumes certain part of the message understood by the receiver and accordingly forwards it him. The statement refers to?

• silo theory

• semantic distortion

• vague presumptions

• 
  status effect

___________ are those who exert influence by virtue of their positions in organizations.

• 
  Informal leaders

• Leadership

• Formal leaders

• 
  Manager

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______ is a person who responsible the operations in line with the policy

Below are the advantages of Autocratic leader, EXCEPT:

• Well motivated workers

• Fast decision making

• 
  task is clearly defined

• Management take initiative in coordinating work

Below are the types of position power, EXCEPT:

• legimate power

• referent power

• 
  reward power

• coercive power

Below are the lower order in the Maslow’s Hierarchy of needs, EXCEPT:

• Esteem

• Safety

• Physiological

• Social

____ theory is based on the idea that behaviour results from consequences.