Student Training

Hey there, future communication expert! Imagine you're in a lively discussion with your friends Jackson, Maya, and Harper. Active listening is key to making the conversation enjoyable. So, what does active listening involve?

• Interrupting frequently

• Judging the speaker

• Giving full attention

• Ignoring body language

Understanding personality types in mediation helps to:

• Increase conflict

• Delay resolution

• Tailor communication

• Avoid resolution

During a team meeting, Jackson noticed that Avery was communicating a lot through her body language and facial expressions. This made him wonder about the different ways people express themselves without using words. Non-verbal communication includes:

• Text messages

• Emails

• Gestures

• Phone calls

During a community dispute over a new park, a mediator is brought in to help the residents reach an agreement. The role of this mediator is to:

• Impose a solution

• Take sides

• Facilitate dialogue

• Judge the parties

During a team meeting, Ethan noticed that some of his colleagues were feeling frustrated and misunderstood. He decided to practice empathy in his communication to address the situation. How does empathy in communication help in this scenario?

• Encourage conflict

• Build trust

• Increase misunderstandings

• Reduce clarity

Clarifying questions are used to:

• End the conversation

• Dismiss the topic

• Gain deeper understanding

• Confuse the speaker

When can you request the mediator to caucus?

• Phase 1

• Phase 2

• Phase 3

• All of the above

True/False: During a mediation session between Mia and Oliver, a possible outcome for settlement can be as simple as an apology.

• True

• False

Elijah and Isla are having a disagreement about their shared responsibilities in a group project. They decide to seek help from a mediator to resolve their issues. How does mediation work?

• The mediator makes a final ruling

• The mediator helps parties communicate and negotiate a mutual agreement

• The mediator only listens and does not intervene

• The mediator forces parties to compromise

Isla and Arjun find themselves in a bit of a pickle over a contract dispute. As they weigh their options, they realize they have a choice between mediation and litigation. Can you guess one of the coolest advantages of mediation compared to going to court?

• It takes longer than a lawsuit

• The mediator has complete control over the outcome

• It allows both parties to retain control over the decision-making process

• It is more public than court proceedings