
Student Training

Quiz
•
Other
•
Professional Development
•
Hard
Chioma Afuba
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Hey there, future communication expert! Imagine you're in a lively discussion with your friends Jackson, Maya, and Harper. Active listening is key to making the conversation enjoyable. So, what does active listening involve?
Interrupting frequently
Judging the speaker
Giving full attention
Ignoring body language
2.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Understanding personality types in mediation helps to:
Increase conflict
Delay resolution
Tailor communication
Avoid resolution
3.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
During a team meeting, Jackson noticed that Avery was communicating a lot through her body language and facial expressions. This made him wonder about the different ways people express themselves without using words. Non-verbal communication includes:
Text messages
Emails
Gestures
Phone calls
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
During a community dispute over a new park, a mediator is brought in to help the residents reach an agreement. The role of this mediator is to:
Impose a solution
Take sides
Facilitate dialogue
Judge the parties
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
During a team meeting, Ethan noticed that some of his colleagues were feeling frustrated and misunderstood. He decided to practice empathy in his communication to address the situation. How does empathy in communication help in this scenario?
Encourage conflict
Build trust
Increase misunderstandings
Reduce clarity
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Clarifying questions are used to:
End the conversation
Dismiss the topic
Gain deeper understanding
Confuse the speaker
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
When can you request the mediator to caucus?
Phase 1
Phase 2
Phase 3
All of the above
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