Student Training

Student Training

Professional Development

12 Qs

quiz-placeholder

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Student Training

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Assessment

Quiz

Other

Professional Development

Hard

Created by

Chioma Afuba

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Hey there, future communication expert! Imagine you're in a lively discussion with your friends Jackson, Maya, and Harper. Active listening is key to making the conversation enjoyable. So, what does active listening involve?

Interrupting frequently

Judging the speaker

Giving full attention

Ignoring body language

2.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Understanding personality types in mediation helps to:

Increase conflict

Delay resolution

Tailor communication

Avoid resolution

3.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

During a team meeting, Jackson noticed that Avery was communicating a lot through her body language and facial expressions. This made him wonder about the different ways people express themselves without using words. Non-verbal communication includes:

Text messages

Emails

Gestures

Phone calls

4.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

During a community dispute over a new park, a mediator is brought in to help the residents reach an agreement. The role of this mediator is to:

Impose a solution

Take sides

Facilitate dialogue

Judge the parties

5.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

During a team meeting, Ethan noticed that some of his colleagues were feeling frustrated and misunderstood. He decided to practice empathy in his communication to address the situation. How does empathy in communication help in this scenario?

Encourage conflict

Build trust

Increase misunderstandings

Reduce clarity

6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Clarifying questions are used to:

End the conversation

Dismiss the topic

Gain deeper understanding

Confuse the speaker

7.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

When can you request the mediator to caucus?

Phase 1

Phase 2

Phase 3

All of the above

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