Wheel of Emotion

Caller : "I've been waiting for an update for over two weeks! No one got back to me."

What emotion is most likely being expressed?

• Hope

• Confusion

• Frustration

• Gratitude

Caller : "I thought I qualified for withdrawal. Why was I rejected?"

What is the dominant emotion?

• Urgency

• Disappointment

• Gratitude

• Hope

Caller : "Sorry, I'm just trying to understand how this works. Can you explain again?"

What is the most likely emotion here?

• Hope

• Confusion

• Anxiety

• Frustration

Caller : "Thank you so much. You've been really helpful"

What is the emotion?

• Gratitude

• Hope

• Relief

• Confidence

Caller [in a fast, pressured tone]: "I need to sort this out today - it's urgent!"

What emotion does this reflect?

• Confusion

• Gratitude

• Anxiety/Urgency

• Frustration

Caller: "So you're saying there's still a chance I can withdraw next month?"

What emotion is this?

• Confusion

• Hope

• Gratitude

• Disappointment

Caller: "I already submitted the form, so what's the delay?"

What emotion is shown?

• Disappointment

• Hope

• Gratitude

• Frustration

Caller: "I just want to make sure I did the right thing. Is this correct?"

What is the underlying emotion?

• Gratitude

• Confusion

• Anxiety

• Hope

Caller: "Even though I had issues earlier, your help really made a difference."

What emotion is dominant now?

• Hope

• Gratitude

• Disappointment

• Urgency

Caller: "I'm still trying to make sense of this. Can you walk me through again?"

What emotion is reflected?

• Confusion

• Frustration

• Gratitude

• Disappointment