HRM Chapter 5

Which of the following is the most commonly used selection tool?

• telephone reference

• reference letter

• interview

• personality test

Which of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries?

• work sample simulation

• selection interview

• reference check

• arbitration

When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

• screening

• selection

• benchmark

• background

According to the text, selection interviews are classified by all of the following factors EXCEPT ________.

• administration

• structure

• content

• length

What is the type of interview which lists the questions ahead of time?

• structured interview

• unstructured interview

• situational interview

• behavioral interview

Which of the following is another term for an unstructured interview?

• directive

• nondirective

• unformatted

• administrative

Which of the following is an advantage of using a nondirective format when interviewing job candidates?

• allows candidates to ask questions

• uses a manager's time more effectively

• pursues points of interest as they develop

• scores and compares candidates with consistency

Which of the following is the primary disadvantage of using structured interviews during the employee selection process?

• higher potential for bias

• limited validity and reliability

• inconsistency across candidates

• reduced opportunities for asking follow-up questions

How do situational interviews differ from behavioral interviews?

• Situational interviews are based on an applicant's responses to actual past situations.

• Situational interviews are based on how an applicant might behave in a hypothetical situation.

• Situational interviews ask applicants job-related questions to assess their knowledge and skills.

• Behavioral interviews ask applicants to describe their emotions in different hypothetical situations.

Which of the following statements is representative of what might be asked in a behavioral interview?

• "Consider a time when you were faced with an angry client. What did you do to turn the situation around?"

• "We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?"

• "Employees in this division are frequently under a great deal of pressure. How do you think you would handle the stress of the position?"

• "What would you do if a subordinate threatened to sue the company for discrimination?"