Customer Service Quiz

A good customer service conversation starts with “What do you want?”

• True

• False

Saying “Can I help you?” is a good way to start a conversation.

• True

• False

In customer service, listening is very important.

• True

• False

You should say goodbye and thank the customer at the end.

• True

• False

It’s okay to ignore the customer’s problem.

• True

• False