Customer Service Quiz
Authored by Camila Arce
Arts
Professional Development
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A good customer service conversation starts with “What do you want?”
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saying “Can I help you?” is a good way to start a conversation.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In customer service, listening is very important.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should say goodbye and thank the customer at the end.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It’s okay to ignore the customer’s problem.
True
False
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