BeLux iRefresh Review

BeLux iRefresh Review

Professional Development

10 Qs

quiz-placeholder

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BeLux iRefresh Review

BeLux iRefresh Review

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Camille Durante

Used 9+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

What does KYC stand for?

Know Your Credit
Know Your Customer
Know Your Compliance
Know Your Company

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: Card Members can refresh their account in GSP/ISP ONLY.

True

False

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Media Image

What is the risk rating of the Card Member who is eligible for iRefresh?

Low

Medium

High

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Media Image

Where can a Card Member refresh their account?

Online/MYCA

Amex App

IVR

ISP/GSP

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

A Card Member enters a consequence journey in iRefresh. What is the consequence of not updating their account?

Credit Limit Decrease

Suspension

Disabled MYCA

Cancelled Supps

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

What happens if the Card Member does not update after their account is suspended?

Cancellation

Credit Limit Decrease

Downgrade

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

Where do you go in GSP to send a link to the Card Member who wants to upload their ID?

Service Alerts

Account Notes

Request Evidence

Communication History

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