What does KYC stand for?

• Know Your Credit
• Know Your Customer
• Know Your Compliance
• Know Your Company

True or False: Card Members can refresh their account in GSP/ISP ONLY.

• True

• False

What is the risk rating of the Card Member who is eligible for iRefresh?

• Low

• Medium

• High

Where can a Card Member refresh their account?

• Online/MYCA

• Amex App

• IVR

• ISP/GSP

A Card Member enters a consequence journey in iRefresh. What is the consequence of not updating their account?

• Credit Limit Decrease

• Suspension

• Disabled MYCA

• Cancelled Supps

What happens if the Card Member does not update after their account is suspended?

• Cancellation

• Credit Limit Decrease

• Downgrade

Where do you go in GSP to send a link to the Card Member who wants to upload their ID?

• Service Alerts

• Account Notes

• Request Evidence

• Communication History

True or False: The goal of iRefresh is to minimize touch points when the Card Member needs to update their information.

• True

• False

Where can we check if the Card Member is bound for a KYC update?

• GSP Landing Page

• Customer Demographics

• Service Alerts

• Communication History

How does KYC make the world a safer place?

• Combat Money Laundering and Financial Crimes

• Ensuring transparency and building trust

• Enhancing Risk Management

• Preventing Fraud