HAM QUIZ 1

For what asset actions are asset tasks provided? (Choose three.)

• Provision

• Retire

• Update/Repair

• Swap

• Assign/Allocate

What happens to the consumable's asset record after it has been consumed?

• The record is marked inactive but remains in the system

• The record state is set to In use

• The record remains in the system for reporting purposes only

• The record is removed from the system

A contract can be cancelled when the State is what?

• Expired

• Active

• Inactive

• Rejected

During an inventory audit, what happens if you accidentally scan the same asset twice?

• The first scan is imported

• Both records are imported

• HAM automatically removes duplicates

• The most recent scan is imported

A blind inventory audit is typically initiated via which interface?

• Third-party API

• Now Inventory app

• Now Agent Mobile app

• Now Mobile app

Assets can be moved between stockrooms by using:

• Stock orders

• Stock rules

• Transfer rules

• Transfer orders

Describe the structure of a Transfer Order.

• Transfer Order Task > Transfer Order

• Transfer Order > Transfer Order Line > Transfer Order Task

• Transfer Order > Transfer Order Task > Transfer Order Line

• Transfer Order Task > Transfer Order Line

When running an asset audit, you receive the result of 10 "Expected and not found" assets. What does this mean?

• You expected 10 assets in your inventory and scanned these 10 assets during your audit.

• You scanned 20 assets in your inventory, but only 10 of them were on your expected inventory list.

• You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

• You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.

What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

• Quantity > 0

• Substate is pre-allocated

• State is In stock or Pending Delivery

• Substate is Available

• State is In stock

What are the main purposes of transfer order line tasks? (Choose two.)

• To help track service levels and the time frame needed to complete a transfer order

• To move transfer order lines from one stage to another

• To help track the total number of assets moved from one stockroom to another

• To automate reordering of consumables as they are consumed by users

• To move transfer orders from one stage to another