Performance Tune-Up
Quiz
•
Other
•
KG
•
Practice Problem
•
Medium
efren pomperada
Used 2+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It indicates a target number of vehicle in operation in a certain area as a guide in forecasting service targets.
Vehicle Throughput UIO
Service Target
Units Received
Internal Sales
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
__________ utilization suggests the proper number of mechanic in comparison to sold hours against actual hours.
Work bay Capacity
Mechanic Capacity
Efficiency
Mechanic
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who should create and develop new employee Job Descriptions in the workshop?
HR
Dealership Principal
Service Manager
Admin Officer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In making service appointments, what important client data should be gathered?
Customer Name
Vehicle Plate Number
Odometer
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What non-monetary rewards can boost technician morale?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should a service manager respond when conflict arises between team members?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What’s the impact of involving employees in decision-making
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