Communication Methods & Styles Quiz

Which of the following is a non-verbal form of communication?

• A speech

• A text message

• A facial expression

• A phone call

What is an example of soft communication?

• Giving a direct order

• Yelling to get attention

• Politely offering a suggestion

• Interrupting someone to correct them

What does "hard communication" usually focus on?

• Building relationships

• Expressing feelings

• Giving instructions or making demands

• Asking for help

Which of these is not a form of non-verbal communication?

• Eye contact

• Tone of voice

• Body language

• Hand gestures

Soft communication is always better than hard communication.

• False

• True

Using silence can be a powerful non-verbal communication tool.

• True

• False

Group communication only happens when people are speaking.

• False

• True

A shrug is an example of non-verbal communication.

• True

• False

Give one example of a verbal and one of a non-verbal communication method you used in your presentation.

In a group project, why is it important to understand both hard and soft communication styles?