DET Lesson 7 Onboarding & Lesson 8 Perf Mgmt

Many are confused between 'Orientation' & 'Onboarding'. Which of the two provides more job-specific information?

• Orientation

• Onboarding

Answer explanation

Onboarding is the bigger process. Onboarding has various components such as orientation and department induction. While orientation provides basic info that all staff needs to know, department induction provides staff the info they need to know specific to his department and job role.

Many are confused between 'Orientation' & 'Onboarding'. Which of the two takes a LONGER time to complete for the new hire?

• Orientation

• Onboarding

Answer explanation

Orientation - 1 days to 5 days typically

Onboarding - from Day 1 till new staff is able to independently work alone (near end of probation period)

The custodian of the Orientation process is ___________. (select all that applies)

• HR manager

• Department Head

• Training manager

• Hiring Department Manager

Many are confused between 'Orientation' & 'Onboarding'. Which of the two plays a more crucial and important role in fostering strong company culture?

• Orientation

• Onboarding

Answer explanation

Since Onboarding is a longer process then Orientation, it has a stronger impact on company culture.

The Sous Chef submits resignation letter to his department head on 11th June 2025. But, the HR payroll has already processed his mid-year bonus on 8th June 2025, with the mid-year bonus monies credited to his bank account on 10th June 2025. According to employee handbook clause, "If the employee has not served the full six months, he/she is not entitled to mid-year bonus payout." What should HR do next?

• Ask Sous Chef to return the mid-year bonus monies, as legal courts recognise the clause in employment handbook.

• Forgo the mid-year bonus monies, as the clause is not stated in the employment contract.

At ITE, when a new lecturer joins the company, he/she will download the workday app on his mobile phone. This provides the new lecturer access to company’s directory for names, images and contact information. This is an example of

• Employee handbook

• Orientation technology

• Programmed learning

• Role play and simulations

Answer explanation

A new hire is often exposed to a large amount of information about the organisation. Technology with capability to filters or even embed AI (artificial intelligence) are useful tools.

A new hotel, Hotel Nouvelle is opening in the following month. The Director of HR is reviewing the employee handbook. He says, " It is a good practice for employee handbook to include a disclaimer stating nothing in this handbook should be taken as creating a binding contract between employer and employees, and all employment is on an at will basis. "

• True
• False

Restaurant Riveria uses graphic rating scale method when implementing performance reviews for the employees. A sample of the rating scale is shown in the figure. The graphic rating scale method is prone to

• primacy bias.

• stereotype bias.

• central tendency bias.

• horn & halo bias.

For companies that use traditional approach for performance appraisal yearly, staff members often surface discontent. The reason is due to

• the process ends up in an uncomfortable dialogue between appraiser and appraisee.

• minimal technology is used to support the process.

• both appraiser and appraisee feel the process is waste of time.

• nobody understand the value of the process.

Why do companies use performance appraisals for performance management? (select all that applies)

• To develop plans for correcting deficiencies & reinforce strengths

• Appraisals provides the chance to review the staff's career plans in view of his strengths & weaknesses

• Appraisals help to identify if there is a training need for the staff.

• Allows the poor performers to be place on PIP and get them out of company if poor performance persist.

• Most companies base pay, promotion and retention decisions in large part of the staff's performance appraisal