Organizational Behavior and Communication Quiz

Anita and Roger, two senior members of Bloncert Inc., and Wilma, their subordinate, are having a discussion about the company's general vision and about how to work together to help achieve the company's goals. This scenario best exemplifies _____.

• the disposition effect

• respondent conditioning

• countertransference

• a strategic conversation

Answer explanation

This scenario exemplifies a strategic conversation as Anita, Roger, and Wilma discuss the company's vision and collaboration to achieve goals, focusing on teamwork and strategic alignment.

_____ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

• Communication

• Counterconditioning

• Countertransference

• Centration

Answer explanation

Communication is the correct answer as it refers to the process of exchanging information and understanding between people, often aimed at influencing or motivating behavior.

_____ occurs when the receiver responds to the sender's communication with a return message.

• Respondent conditioning

• Countertransference

• Feedback

• Counterconditioning

Answer explanation

Feedback occurs when the receiver replies to the sender's message, indicating understanding or providing additional information. This process is essential for effective communication.

In Flumbur Inc., employees can communicate only through their immediate managers when they face problems or need to make important decisions. Given the information, Flumbur Inc. most likely uses _____.

• a decentralized network

• a centralized network

• staff authority

• distributed authority

Answer explanation

Flumbur Inc. requires employees to communicate through their immediate managers, indicating a top-down approach. This structure aligns with a centralized network, where decision-making authority is concentrated at the top.

The employees of Welturm Inc. can freely communicate with other members to solve their problems rather than communicating only with their immediate manager. Given the information, Welturm Inc. most likely uses _____.

• line authority

• a decentralized network

• a centralized network

• vertical authority

Answer explanation

Welturm Inc. allows employees to communicate freely with each other, indicating a decentralized network. This structure promotes collaboration and problem-solving beyond just the immediate manager.

_____ is the amount of information that can be transmitted during a communication episode.

• Channel richness

• Due diligence

• Attrition rate

• Broadbanding capacity

Answer explanation

Channel richness refers to the capacity of a communication channel to convey information effectively. It encompasses the amount of information transmitted, making it the correct choice for this question.

Which of the following statements is true of nonroutine messages?

• They typically concern novel events.

• They are simple and straightforward.

• They are best communicated through channels with low richness.

• They put into words what managers already agree on and understand.

Answer explanation

Nonroutine messages often address unique or unexpected situations, making the statement 'They typically concern novel events' true. The other options describe routine messages, which are simpler and more straightforward.

Which of the following is an example of a microblog?

• Twitter

• PayPal

• Grubhub

• Amazon

Answer explanation

Twitter is a microblogging platform that allows users to post short messages called tweets. In contrast, PayPal, Grubhub, and Amazon are not microblogs; they serve different purposes such as payment processing and food delivery.

Which of the following is one of the important types of personal communication channels?

• A memo

• An incentive slip

• A grapevine

• An annual report

Answer explanation

A grapevine is an informal communication channel that facilitates personal interactions and the sharing of information among individuals, making it an important type of personal communication compared to the other options.

A group of two or more people who interact with one another and coordinate their work to accomplish a common goal is called a:

• federation.

• team.

• corporate university.

• subsidiary.

Answer explanation

A 'team' is defined as a group of individuals who work together and interact to achieve a shared objective, making it the correct choice. Other options like 'federation' and 'subsidiary' do not fit this definition.