Hospital Picaso - Comm Skills

The model of communication that was shared in this session is:

• ART

• APT

• ADA

• ANT

Communication is more than just information, it is ______.

• Invoice

• Impact

• Information

• Inquiries

The A in the ART model is:

• Ascertain

• Answer

• Acknowledge

• Amplify

The technique to manage emotions is called Abraham Lincoln's _____ Letters Technique.

• Hotter

• Cold

• Warm

• Hot

The following IS NOT a trigger word.

• Calm down

• I don't know

• I am here for you how may I help?

• Please wait

The following is NOT part of the 3-word framing technique:

• Because

• What If

• But

• Agreement

Circle of _____ vs Circle of Influence/Positivity

• Concern

• Stress

• Answers

• Questions

The Personal Values Statement has ____ components.

• 3

• 2

• 4

• 5

The T in ART is:

• Timeliness

• Thank you

• Take Action

• Transparency

What is the name of the trainer for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh

• Gurmeet Siingh