Provider's Office & Patient Calls Quiz Game

Should confidential patient details be left in a message on an answering machine?

• No, confidential patient details should not be left in a message on an answering machine.

• Yes, it is acceptable to leave confidential patient details on an answering machine.

• Only if the patient has given verbal consent over the phone.

• Only if the message is urgent and cannot wait.

If a patient wants to know when their prescription will arrive, which department should handle their request?

• Shipping

• Customer Care

• Billing

• Data Entry

Which department should handle calls from patients requesting to close their accounts?

• Retention Team

• Billing

• Pharmacy Comms

• Shipping

Identify the types of information that are considered PHI when verifying a patient's identity.

• Patient Name

• Date of Birth

• Mailing Address

• Email Address

Who is usually the primary source for obtaining accurate details about a patient's account?

• Provider's Office

• Patient

• Pharmacy

• Insurance Provider

The first fax sent to the provider's office is sent automatically by our system?

• True

• False

What is the most effective way to get the prescriptions from the provider's office?

• Conference Call with yourself, the patient and the provider's office.

• Leaving a voicemail

• Leaving a message with the Answering Service

• Sending a Text Message

What is the most effective method of communication with an MDO?

• The most effective method is to speak with someone live at the MDO.

• Sending a letter via postal mail is the most effective method.

• Leaving a voicemail is the most effective method.

• Communicating only through email is the most effective method.

What phone number can be given to the provider to send an escript to our pharmacy?

• Facility Fax Number

• Your direct phone number

• Facility Phone Number

• Pharmacy Comms Team Number

Which action would you choose if you had spoken with someone "live" at the MDO?

• MDO Successful Contact

• Successful Patient Contact

• Pharmacy Successful Contact

• MDO/Pharm No Contact