English Diagnostic Test

The receptionist ___ a phone call when the guest arrived.

• answers

• was answering

• is answering

• answered

Breakfast ___ from 6:00 to 10:00 a.m. every day.

• is serving

• served

• serves

• is served

The room ___ already cleaned when the guest checked in.

• has

• is

• had been

• will be

Guests ___ check out before 12 p.m.

• must

• should

• would

• can

If the customer is not satisfied, we ___ to refund the payment.

• will try

• try

• would try

• tried

The chef prepares dishes more carefully than ___ in the kitchen.

• anyone

• anyone else

• any

• another

Please let me know if you ___ any dietary restrictions.

• have

• has

• had

• having

This hotel is ___ than the one we stayed at last year.

• good

• better

• best

• the best

While the guest ___ at the front desk, the bellboy brought the luggage.

• talks

• is talking

• was talking

• talked

The towels ___ every day by housekeeping staff.

• are changed

• change

• were changing

• have changing