
Quiz Pelayanan Prima
Authored by REKA RAHMAWATI
Other
10th Grade
Used 6+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Pelayanan terbaik dalam memenuhi harapan dan kebutuhan pelanggan adalah …
Tujuan Pelayanan Prima
Manfaat Pelayanan Prima
Pengertian Pelayanan Prima
Konsep Pelayanan Prima
Teknik Pelayanan Prima
2.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Tujuan utama dari pelayanan prima adalah …
Agar pelanggan cepat pergi
Meningkatkan keluhan pelanggan
Menciptakan pelayanan berbelit-belit
Memberikan pengalaman biasa kepada pelanggan
Memberikan kepuasan dan loyalitas pelanggan terhadap layanan
3.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Salah satu manfaat pelayanan prima bagi pelanggan adalah …
Menambah biaya operasional
Mengurangi waktu kerja karyawan
Meningkatkan jumlah barang rusak
Menghindari komunikasi dengan pelanggan
Meningkatkan kepercayaan pelanggan terhadap layanan
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Ciri khas pelayanan prima yang membedakan dari pelayanan biasa adalah …
Pelayanan seadanya
Menunda respons
Jawaban yang tidak jelas
Petugas bersikap dingin
Adanya empati dan solusi terhadap kebutuhan pelanggan
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Manakah yang termasuk dalam prinsip "Appearance"?
Menjaga penampilan, ekspresi wajah, dan kerapian
Menunjukkan rasa iba kepada pelanggan
Bertindak tanpa pertimbangan
Menolak pelanggan yang tidak sopan
Memberi hadiah kepada pelanggan
6.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Dalam pelayanan prima, "Accountability" berarti …
Memberikan janji-janji manis
Mendelegasikan semua tugas ke orang lain
Menghindari tanggung jawab atas layanan yang diberikan
Bertanggung jawab atas hasil dan proses layanan
Menyuruh pelanggan mencari solusi sendiri
7.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
"Simpati" dalam pelayanan prima bertujuan untuk …
Membangkitkan rasa kasihan pelanggan
Membuat pelanggan merasa bersalah
Menunjukkan kepedulian dan empati kepada pelanggan
Membuat pelanggan merasa tidak penting
Menghindari kedekatan emosional dengan pelanggan
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