Goals and Course Introduction Worksheet

What is the main focus of the "Customer Service" unit described in the material?

• Exploring the knowledge and skills needed to work with customers in various business contexts

• Learning how to use computers for business

• Studying international trade laws

• Practicing advanced accounting techniques

Why is investigating customer relationships important in business, according to the unit description?

• It helps build customer loyalty and increase sales

• It reduces the need for marketing

• It eliminates the need for customer feedback

• It focuses only on product development

Which of the following is a likely activity included in the Customer Service unit?

• Real-world activities and experiences in business contexts

• Memorizing historical dates

• Writing poetry

• Learning a new language

Based on the cartoon, what is a potential downside of using self-help strategies like "Google it" for customer service?

• It lacks the personal touch

• It is too expensive

• It is too slow

• It increases paperwork

Which of the following best describes the main focus of customer service?

• Meeting customer needs and expectations

• Increasing company profits only

• Reducing the number of employees

• Focusing only on product quality

What is one way to establish rapport with customers in a business setting?

• Ignoring their feedback

• Building a positive relationship through communication

• Only focusing on sales

• Limiting customer interaction

Which of the following is an example of a reward system in customer service?

• Loyalty points for repeat purchases

• Charging extra fees

• Reducing product variety

• Limiting store hours

What is a key aspect of communication in the workplace according to the unit overview?

• Types of conflicts and how to resolve them

• Only sending emails

• Avoiding customer interaction

• Ignoring team meetings

How can quality experience with customers be enhanced in the workplace?

• By providing appropriate presentation and service

• By ignoring customer complaints

• By reducing staff training

• By limiting customer options

Which of the following is NOT listed as a type of business in the diagram?

• Agriculture

• Mining

• Transportation

• Retailers