Organizational Behavior: Chapter 1 & Chapter 2

In a company meeting, Luna, the HR manager, explains to the team, "What is Organizational Behavior (OB)?"

• OB is the study of how to train people to do what you want

• OB is the study of how to manage the human capital of an organization and focus on implementing policies and processes

• OB is the study of how people behave within group

• OB is the study of how individual customers, groups or organization select, buy, use and dispose ideas to satisfy their needs and wants

Importance of OB as below

• personal development and understanding others through OB

• Developing interpersonal skills

• Sharpening and refining our decisions and actions

• All the above

A manufacturing company introduces a new automated system that significantly changes how employees perform their tasks. As a result, roles are restructured, new training is implemented, and team dynamics begin to shift. This situation illustrates how:

• Technology can function independently from people, structure, and the social system in OB.

• The social system alone determines how well new technology is integrated into an organization.

• Changes in one force of OB (technology) can affect and require adjustments in the other forces — people, structure, and the social system.

• Organizational Behavior is primarily influenced by formal rules and not by interaction between multiple forces.

Hawthorne studies identify that

• the human element in the workplace is more important.

• employers should consider getting better lighting to improve performance

• employees value monetary incentives

• structure of organization plays a significant role in improving employees' morale

The basis of Custodial Model of OB is

• power

• economic resources

• leadership

• partnership

The nature of people include

• individual differences

• mutual interests

• motivated behaviors

• social system

OB goals are to

• able to describe how people behave to predict their behavior and would be able to improve their performance in pursuing their goals.

• able to train people to predict problems in the future

• maximize people's effort in acquiring monetary benefits

• understand people and make them do what you do not want to do

Azri supports his subordinates in achieving their goals by encouraging participations and recognizes their performance by giving them recognition and status. Azri is using _____________ OB model.

• Autocratic

• Custodial

• Supportive

• Collegial

Ms. Amina creates a secure and comfortable and secure work environment by ensuring generous benefits to her employees. She manages through financial incentives and job security. Amina is using _________ OB model.

• custodial

• autocratic

• collegial

• system

Mr. Raymond sees himself as the commander-in-chief. He makes all the decisions, sets the rule and expects employees to follow orders without questions. His office culture is rigid and disciplined. He is likely adopting __________ OB model.

• custodial

• collegial

• autocratic

• system