The Communication Process

What is the communication process?

• The exchange of information, feelings, needs, and preferences between two people

• The process of writing a letter

• The act of reading a book

• The process of making a phone call

What is the goal of communication?

• To win an argument

• To establish a mutual understanding of the meaning of a message

• To speak as much as possible

• To avoid listening

Fill in the blank: The communication process involves ________, observing, and processing.

• listening

• talking

• writing

• drawing

Which of the following is NOT part of the communication process?

• Listening

• Observing

• Processing

• Ignoring

Fill in the blank: The communication process includes listening, ________, and processing.

• observing

• writing

• drawing

• ignoring

Who is responsible for sending information in the communication process?

• Sender

• Receiver

• Feedback

• Channel

Refer to the diagram of the communication process. What is the term for the response given by the receiver back to the sender?

• Information

• Feedback

• Message

• Channel

In the communication process, the _______ receives the information from the sender.

• receiver

• transmitter

• channel

• encoder

Which of the following is dependent on age, education, developmental level, and culture?

• Nonverbal Communication

• Verbal Communication

• Both A and B

• None of the above

Feelings can be expressed verbally by a speaker through changes in ________, pace, and tone of voice.

• pitch

• volume

• gesture

• expression