07.17.25 CEL CO Outbound Review

07.17.25 CEL CO Outbound Review

Professional Development

10 Qs

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07.17.25 CEL CO Outbound Review

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Assessment

Quiz

Hospitality and Catering

Professional Development

Practice Problem

Easy

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10 questions

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1.

REORDER QUESTION

1 min • 1 pt

How are leads generated in ascending order

Leads

Leads Download

Data Analytics Team

Hand Raiser

2.

CLASSIFICATION QUESTION

3 mins • 1 pt

Match the Lead Dispositions with the appropriate actions.

Groups:

(a) Ok to use

,

(b) Should not be used

Reached Live Person

Busy

AM - Left Message

Never Called

Invalid / Disconnect

System Cancelled

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

These are the information you can see using the 360 view

Future booking

CVP

Core Details

Loyalty Information

Leads

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On which tab can you locate the Download Leads button?

Activity

Opportunities

Guests

All Guests Search

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What disposition do you need enter to access your split screen and embedded Legasuite?

Reached Live Person

Busy

Already Boooked

Am - Left Message

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You called a lead, but the call was answered by a secretary. What is the appropriate disposition to enter?

Communicated Via Email

Never Called

Receptionist

Busy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You contacted a lead, and the guest informed you that they have already booked the cruise they desired. What call disposition should you enter?

Booked Other

Already Booked

Repeat Lead

Invalid/Disconnectt

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