07.17.25 CEL CO Outbound Review

How are leads generated in ascending order

• Hand Raiser

• Leads Download

• Leads

• Data Analytics Team

Match the Lead Dispositions with the appropriate actions.

Groups:

(a) Ok to use

,

(b) Should not be used

• System Cancelled

• Invalid / Disconnect

• Busy
  

• Reached Live Person

• Never Called

• AM - Left Message

These are the information you can see using the 360 view

• Future booking

• CVP

• Core Details

• Loyalty Information

• Leads

On which tab can you locate the Download Leads button?

• Activity

• Opportunities

• Guests

• All Guests Search

What disposition do you need enter to access your split screen and embedded Legasuite?

• Reached Live Person

• Busy

• Already Boooked

• Am - Left Message

You called a lead, but the call was answered by a secretary. What is the appropriate disposition to enter?

• Communicated Via Email

• Never Called

• Receptionist

• Busy

You contacted a lead, and the guest informed you that they have already booked the cruise they desired. What call disposition should you enter?

• Booked Other

• Already Booked

• Repeat Lead

• Invalid/Disconnectt

Voice message duration should not exceed​ (a)  

• 30 seconds
• 60 seconds
• 20 seconds

Match the following

• Likely to Book

• Creates a follow up activity for 90 days later (3 months

• Hot Lead

• Creates a follow-up activity for 28 days later (4 weeks)

• Booked

• Once the guests has booked and deposited a reservation. This will generate future follow up activities based on the sailing date. FBC reminders, Bon Voyage, and Welcome Home

• Next Day Lead

• Creates a follow-up activity for the next day

• Future Booking

• Creates a follow-up activity 7 days later (1 week)

No answer disposition should be only used after _____ rings

• 5

• 10

• 3

• 7