CC Quiz

in missing items case we should

• Just check the history and flag

• ask for a pic

• apologize directly

• check just the history

in wrong items if the CST history is good we can compensate him without pic

• True

• False

we don't deduct from the fleet rep in the damaged order (rep fault)

• True

• False

we (using issue type and refund policy) can compensate the CST in food quality case

• true

• False

we will deduct from the rep if we will cancel as rep refused fleet rep

• true

• false

in my order is late case we change the reaon if the TKT is updated

• true

• false

in my order is late and we will cancel the order the reason will be for the cancelation reason

• true

• false

we will deduct the total order amount from the CST if he refused to pickup the order

• true

• false

in CST not responding case we will ring 3 times then we will take the action directly

• true

• false

if the CST refused the order for ( missing / wrong / damaged ) at drop off we will :

• deduct from CST

• ask for a pic then cancele and charge the rep if valid

• ask for a pic and cancel charge the MCH if valid

• ask for a pic and cancel the order then transfer to claims