Hotel Reservations & Sales

What does “complimentary breakfast” mean?

• Breakfast for children only

• Breakfast included with no extra charge

• Buffet breakfast

• Breakfast available 24 hours

Which of the following is a room type?

• Balcony

• Suite

• Elevator

• Package

A guest asks: “Does the room have Wi‑Fi?” What is the best answer?

• “We don’t have.”

• “Yes, Wi‑Fi is free in all rooms.”

• “It depends.”

• “You bring your own.”

“Would you like to upgrade your room for an ocean view?” This is:

• Front desk greeting

• Complaint handling

• Upselling

• Apology

“This room is ideal for families with children.” This sentence is used to:

• Describe room rules

• Recommend a room

• Reject a booking

• Talk about prices

What does “King‑size bed” mean?

• Two single beds

• Bigger than queen bed

• Sofa bed

• Only for kings

A guest asks: “Can I see the room before booking?” Correct answer:

• “No, we don’t allow.”

• “Maybe next time.”

• “Of course, let me show you.”

• “Check online please.”

What does “early check‑in” mean?

• Checking out early

• Arriving before normal check‑in time

• Staying extra nights

• Booking early

A couple wants privacy and a nice view. Recommend:

• Standard room

• Twin bed room

• Deluxe sea view room

• Dormitory room

Which phrase is most polite for offering service?

• “Do you want this?”

• “You take this one.”

• “Would you like to try this package?”

• “You must buy this.”