Beki's Home Move Quiz

Home Move Conversion is when we....

• ask the customer for their final meter read.

• ask the customer when they are moving home

• attempt to retain the customer and ask if they are taking E.ON Next to their new home.

• ask the customer for their new address

When might you get the opportunity to retain a customer? Select all that apply.

• When doing a House Move Out

• When raising a complaint.

• When discussing a tariff renewal

• When a customer mentions leaving

When I do a Home Move we have to ask for the forwarding address?

• True

• False

• Maybe

• Not sure

Creating an Occupier Account can....

• increase my chances of getting a full bonus.

• lead to bad debt.

• have cheaper tariffs.

• be good for business.

When I do a Home Move I use this Text Expander...

• digi.homemove

• digi.movein

• digi.leave

• digi.moveout

An Occupier Account is automatically created after...

• Reviewing a direct debit

• putting someone on the PSR

• someone falls into debt

• moving a customer out

Leaving an account in Occupier state means we are not billing....

• the correct liable party

• the correct local authority

• the old customer anymore

• new occupier

An Occupier bill is considered overdue after how many days?

Beki's Fam have 4x Home Move Champs who I can reach out to for help, who are they?

• Emmanuel, Korae, Shuaib and Olaide

• Natalie, Hasan, Jordan and Chigozie

• Munashe, Natalie, Ana and Emmanuel.

• Ana, Madison, Zjenett and Maryann.

A forwarding address is where....

• we can send a £50 voucher.

• we can reach a customer when they've moved out.

• the next occupier is moving into

• we send promotional leaflets for smart meters