
Beki's Home Move Quiz
Authored by C J Busby
Professional Development
Professional Development
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Home Move Conversion is when we....
ask the customer for their final meter read.
ask the customer when they are moving home
attempt to retain the customer and ask if they are taking E.ON Next to their new home.
ask the customer for their new address
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When might you get the opportunity to retain a customer? Select all that apply.
When doing a House Move Out
When raising a complaint.
When discussing a tariff renewal
When a customer mentions leaving
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When I do a Home Move we have to ask for the forwarding address?
True
False
Maybe
Not sure
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Creating an Occupier Account can....
increase my chances of getting a full bonus.
lead to bad debt.
have cheaper tariffs.
be good for business.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When I do a Home Move I use this Text Expander...
digi.homemove
digi.movein
digi.leave
digi.moveout
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An Occupier Account is automatically created after...
Reviewing a direct debit
putting someone on the PSR
someone falls into debt
moving a customer out
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Leaving an account in Occupier state means we are not billing....
the correct liable party
the correct local authority
the old customer anymore
new occupier
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