Quiz 4: Shipping & In-Transit

Dmitri is a Walmart+ member and placed a shipping order for $32.99. How much will Dmitri get charged extra?

• Up to $7.99 - $9.95

• No extra fees

• $6.99 min order fee

• $7.99 + $6.99

Answer explanation

Free Shipping

Walmart+ members enjoy free shipping with no order minimum on items sold by Walmart or shipped by Walmart through Walmart.com or the Walmart app.

*Free shipping isn’t available for items sold and shipped by marketplace sellers, freight, or over-sized items.

Jose placed an order, and he is claiming that he was double-charged. What is the best advice we can provide Jose?

• Refund Jose with the order to cover the double charge

• Explain the authorization hold to Jose

• Escalate the case to our billing team without investigation.

• Advise Jose to wait up to 10 business days until the bill gets finalized

Answer explanation

Authorization Hold

• What it is: A temporary hold placed on a customer's account to verify funds are available.

• The money is not actually taken out of the account, but it’s unavailable for use.

• Charge

  • What it is: A finalized transaction where money is actually withdrawn from the customer’s account.

• Customers may see both the hold and the charge on their account and think they were charged twice.

Alejandro bought a heavy, big onn. 85” Class 4K UHD (2160P) LED Roku Smart Television.

• 
  Shipping date on the website is the date the customer shall get their shipment.

• 
  The shipping carrier will ship to door, or inside & help in assembly if needed.

• No appointment prior to ESD, Carrier might call for one.

Answer explanation

Freight items are items over 150 lbs., longer than 108 Inches​

Shipped by Maersk/Pilot or ESTES.​

• - Shipping date on the website is the date the customer shall get their shipment.​

• - They ship to door, not inside or help assemble.​

• - No appointment prior, might call for one.

Walmart Marketplace Promise means ........

• That the shipping fees differ from seller to another

• That the item sold and shipped by Walmart

• That Walmart may contact the seller and provide them with 48 hours to resolve the issue. If they don't resolve it, Walmart will determine the solution

• That the item sold and shipped by marketplace seller

Answer explanation

Marketplace Promise: ​

We’ll contact a seller regarding an inquiry with their item, and they must respond within a maximum of 48 hrs. If they don’t respond, Walmart has the right to take action on the item.

When a seller provides exceptional service, we place a Pro Seller badge next to their name on the item page. Pro Sellers meet these criteria:

• High-quality service

• Free mail-back returns

• Accept returns in our stores for qualifying items

• All of the above

Answer explanation

Pro Seller:​

• High-quality items.​

• Deliver on time.​

• Free mail-back return.​

• Accepts store return.​

Maria placed a 2-day Shipping order on Monday at 8:00 PM what is the expected delivery date?

• Tuesday

• 
• Thursday

• Next day, first thing in the morning

Answer explanation

Since the order was placed after 2:00 PM, Monday doesn't count in the 2 business days. The count will start on Tuesday. So Tuesday, Wednesday, and the order will arrive on Thursday.

If Valentina lives near a fulfillment center, she can upgrade to one business day shipping for $1.99 If she lives in:

• 
• 
• 
• 

Answer explanation

• States/Territories Not Eligible for 1-Day Shipping:

• Alaska

• Hawaii

• U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

• APO/FPO Military Addresses

Can Carlos cancel their WFS shipping orders after they get shipped?

• Yes

• No

Answer explanation

• Once an order is shipped by WFS or any other source, it is no longer eligible for cancellation.

• Customers must wait for delivery and then initiate a return if they no longer want the item.

Teresa placed an order and found extra shipping charges. What are the cases that extra shipping charges may occur?

• Freight Items

• Tires

• Marketplace

• Gift Cards

Answer explanation

1. Marketplace Seller Items

   • Products sold and shipped by third-party sellers (not Walmart itself) may not qualify for free shipping

2. Freight and Oversized Items

   • Large items like furniture, appliances, or equipment that require freight shipping are excluded from free shipping

3. Restricted Locations

   • Free shipping may not apply to orders shipped to Alaska, Hawaii, APO/FPO addresses, or U.S. territories due to logistical constraints.

4. Tires, Prescribed medications, and items, personalized items.

Gloria calls regarding a shipping order that was placed on their account that they didn’t place.

• Advice to call Shipping Carrier

• Transfer to CRT

• Advice to call 911 for theft

• Advice There's nothing we can do

Answer explanation

CRT: Customer Resolution Team.

We'll attempt first to cancel. If the order is far in the process that we can't cancel it. We send to CRT to attempt to force STOP the SHIPMENT.