ITM Tut 7

What is the primary purpose of "work specialization"?

• To increase employee job satisfaction by providing a wide variety of tasks.

• To divide job activities into separate, standardized tasks for greater efficiency.

• To create teams that can handle all aspects of a project from start to finish.

• To give employees more control and autonomy over their daily work activities.

Which of the following best describes "departmentalization"?

• The process of assigning authority to individual managers.

• The basis by which jobs are grouped together in an organization.

• The number of employees a manager can effectively supervise.

• The degree to which rules and procedures are used to direct employees.

What does the "chain of command" in an organization clarify?

• The number of subordinates reporting to a manager.

• The location where decisions are formally made.

• The line of authority from top management to the lowest ranks.

• The degree of rules and regulations within the organization.

A "span of control" refers to:

• The power a manager has to make decisions without consulting others.

• The degree to which an organization's activities are standardized.

• The number of subordinates a manager can efficiently and effectively direct.

• The grouping of jobs based on the territory or geography served.

What is "centralization" in an organizational context?

• The degree to which decision-making is concentrated at a single point in the organization.

• The grouping of jobs around the specific needs of different types of customers.

• The empowerment of lower-level employees to make their own decisions.

• The physical location of the company's main headquarters and senior executives.

Which characteristic is most associated with a "mechanistic" structure?

• High flexibility and adaptability.

• A wide span of control and decentralized decisions.

• Cross-functional teams and low formalization.

• High specialization and a clear chain of command.

What is the key feature of a "matrix" structure?It has no formal hierarchy or chain of command

• It has no formal hierarchy or chain of command.

• It creates dual lines of authority, violating the unity-of-command principle.

• It groups all specialists of one type, such as engineering, together in one department.

• It is highly centralized, with all major decisions made by the CEO.

In the context of organizational design, what does "formalization" mean?

• The degree to which jobs within the organization are standardized.

• The number of levels of management within the hierarchy.

• The location of decision-making authority in the organization.

• The use of teams as the central coordination device.

An "organic" structure is best described as:

• Rigid, specialized, and highly controlled.

• Similar to a bureaucracy with many rules.

• Highly adaptive, flexible, and decentralized.

• Having a narrow span of control and a long chain of command.

According to contingency theory, what is the most important factor in designing an effective organizational structure?

• The personal preferences of the top management team.

• The structure should depend on key situational factors.

• The need to create the most efficient structure possible.

• The goal of maximizing employee satisfaction and morale.