Attributes of Food and Beverage Personnel

If a waiter is continuously late on duty, it shows lack of Interest in his work and lack of respect for the management.

• Punctuality

• Honesty

• Responsibility

• Urgency

The staff should be diplomatic tactful, courteous, even tempered and not controlled by emotions.

• Personality

• Salesmanship

• Observer

• Urgency

Language plays an important part in understanding the requirements of international travelers and delivery them.

• Memory

• Communication Skills

• Observer

• Personality

 and beverage service personnel are technical salespersons, hence they should have a through knowledge of the proper presentation and service of all the food and beverages served in the establishment.

• Honesty

• Salesmanship

• Observer

• Urgency

They should be able to remembers who has ordered what, who is sitting in which table number and etc.

• Team Work

• Honesty

• Responsibility

• Memory

All sections of a hotel work towards understanding the guest requirements and delivering them to perfection. This can only be achieved through co-ordination and co-operation.

• Team Work

• Honesty

• Responsibility

• Memory

The wait staff should be quick in getting food from kitchen, serving dish, presenting bill when completed.

• Team Work

• Memory

• Responsibility

• Urgency

All service staff should be able to cope with the demands of the job and possess the ability to assume commitment..

• Urgency

• Responsibility

• Salesmanship

• Memory

It encompasses being truthful about menu items, ingredients, and service procedures.

• Honesty

• Memory

• Responsibility

• Team Work

How is professionalism projected in terms of proper personal hygiene and appearance?

• Verbal

• Physical

• Conduct

• Behavior