TLE 10 - Situational Multiple Choice Test

TLE 10 - Situational Multiple Choice Test

10th Grade

•

30 Qs

quiz-placeholder

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TLE 10 - Situational Multiple Choice Test

TLE 10 - Situational Multiple Choice Test

Assessment

Quiz

•

Hospitality and Catering

•

10th Grade

•

Practice Problem

•

Easy

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Glesie Yambot

Used 1+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

A guest arrives at the hotel looking tired after a long flight. You're working at the front desk. What should you do first to ensure a welcoming experience?

Ask for their payment method immediately

Tell them to wait for housekeeping

Greet them warmly and assist with check-in

Ask if they want room service

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

A guest calls the front desk, complaining about a leaking faucet in their bathroom. Which department should you coordinate with to address the issue immediately?

Food and Beverage

Housekeeping

Maintenance

Marketing

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

You are the reservation agent, and a walk-in guest requests a room. Which system would you use to check room availability and assign the room?

Kitchen Inventory System

Hotel PMS (Property Management System)

Housekeeping Logbook

Guest Comment Sheet

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

A foreign guest asks for help with booking a guided city tour. Which front office staff should assist them?

Receptionist

Bellhop

Concierge

Cashier

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

During check-in, a guest expresses concern about their room being too close to the elevator. What is the best response as a front desk staff?

Tell them all rooms are the same

Ask them to check again after check-in

Apologize and check availability for a quieter room

Ignore the concern and proceed with check-in

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

A guest calls the front desk and says their television isn't working. How should you respond?

Tell them to read the manual

Apologize and send a technician

Suggest they watch on their phone instead

Say it's not your responsibility

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

You're working as a night auditor. What task are you expected to complete?

Clean the lobby

Greet guests arriving early

Finalize the day's financial transactions

Promote tours and events

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