Product & Service Design Quiz

Oliver is a product manager at a tech company. He is tasked with leading a team to develop a new app that enhances user engagement. What is the primary focus of Product and Service Design in this context?

• Increasing market share

• Reducing production costs

• Creating tangible goods

• Delivering valuable experiences

During a recent product development meeting, Oliver presented a new gadget idea. The team discussed various stages of the Product Development Process. However, Charlotte raised a question about one of the stages that seemed out of place. She asked, "Which of the following is NOT a stage in the Product Development Process?"

• Test Marketing

• Market Segmentation

• Business Analysis

• Idea Generation

During a product design meeting, Abigail emphasized the importance of DFM in their new project. She explained how focusing on DFM can streamline the production process and reduce costs. What does DFM stand for in product design?

• Design for Manufacturing

• Design for Management

• Design for Marketing

• Design for Maintenance

Isla is a product manager at a tech company. She is tasked with ensuring that the new smartphone they are developing meets customer needs. What is the purpose of Quality Function Deployment (QFD) in this process?

• To improve employee satisfaction

• To enhance brand image

• To translate customer requirements into technical specifications

• To reduce production costs

Avery launched a new smartphone model, and within a few months, the sales figures skyrocketed as more and more customers started purchasing it. Which stage of the Product Life Cycle is Avery's smartphone currently in?

• Decline

• Maturity

• Growth

• Introduction

Mia is designing a new line of furniture that can be easily customized to fit different living spaces. She wants to ensure that her designs allow for various configurations and styles. What is a key benefit of modular design?

• Increased production costs

• Limited repair options

• Complex assembly processes

• Customization of product variations

During a recent workshop on improving customer experience, Lily introduced the concept of 'service blueprinting' to her team. She explained how it can help visualize the entire service process, making it easier to identify areas for improvement.

• A visual tool mapping the service process

• A method for designing products

• A technique for market analysis

• A strategy for cost reduction

In a recent project, Mia was tasked with improving the customer experience for a local coffee shop. She gathered feedback from customers and staff, analyzed the entire service process, and aimed to create a seamless experience from ordering to enjoying their drinks. Which of the following is a characteristic of service design that Mia focused on?

• Emphasis on aesthetics

• Limited stakeholder involvement

• Focus on individual products

• Holistic view of customer interactions

During the development of a new mobile application, the team gathered to discuss the Business Analysis stage. What is the main goal of this stage in product development?

• To launch the product

• To create prototypes

• To assess financial viability

• To generate new ideas

Rohan is brainstorming ideas for a new product launch. He decides to use the SCAMPER technique to enhance his creativity. What does the acronym SCAMPER stand for in idea generation?

• Select, Categorize, Arrange, Manage, Present, Evaluate, Review

• Study, Compare, Assess, Measure, Propose, Execute, Revise

• Simplify, Create, Analyze, Modify, Plan, Evaluate, Review

• Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse/Rearrange