2.2 At the Store - Situations

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Clerk: Can I help you?

Customer: -__________

Clerk: Let me know if you need anything.

• Yes, I’m buying snacks
• I’m just looking around.

• This is too expensive.
• Can I return this?
• I need a fitting room

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Customer: Where can I find the milk?

Clerk: _______

Customer: Thanks!

• It’s very expensive
• You can’t find it.
• It’s in aisle 5

• Try the bakery.
• We don’t have that.

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Customer: I’d like to pay with card.

Clerk: _______

Customer: Done!

• We only take cash.
• Prices are on the tag
• Sure, please insert your card
• That’s not allowed
• Go to aisle 6.

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Customer: Do you have this in size S?

Clerk: ________

Customer: Thanks!

• 1. This is too big.
• Let me check in the back
• We’re closing now
• That’s very cheap
• Try another store

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Clerk: That’s $25.99

Customer: ______

Clerk: Great, I’ll pack it for you.

• I’ll take it.
• Where is the exit?
• That’s too cheap.
• This is not mine.
• Do you sell milk?

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Clerk: That will be $12.50.

Customer: ____________.

Clerk: Thank you. Here's your receipt.

• Can I try this on?
• I'd like to pay with card.
• Is this on sale?
• Do you have any discounts?
• Where is the restroom?

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Customer: ____________.

Clerk: Sure, the fitting rooms are at the back, next to the shoe section.

• Can I try this on?
• How much is this?
• Do you have this in small?
• Where can I find a cart?
• Do you need a bag?

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Customer: Hi, I'm looking for paper towels.

Clerk: ____________.

Customer: Thank you!

• They're in aisle 7.
• Would you like a receipt?
• Do you have any discounts?
• This is on sale.
• Do you need a bag?

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Clerk: Would you like a bag?

Customer: ____________.

Clerk: Alright, here you go.

• Yes, please.
• Where can I try this on?
• How much is it?
• Do you have this in black?
• Where is the restroom?

Choose the best phrase to complete each customer interaction. Only one answer is correct.

Clerk: Do you need any help

Customer: ___________________________

Clerk: Sure, it’s in aisle 5.

• Yes, where can I find the rice?
• I’m just checking out.
• Can I return this later?
• Do you have more bags?
• Where is the restroom?