What is the primary purpose of communication?

• To create confusion so as to educate its importance

• To express emotions and achieve joint understanding

• To ignore others who do not have any understanding

• To reduce productivity and focus on more important issues

Which of the following is NOT a method of written communication?

• Letters

• Memos

• Facial expressions

• Reports

What does the "KISS" principle in communication stand for?

• Keep It Simple and Smart

• Keep It Short and Simple

• Keep It Silent and Secret

• Keep It Slow and Steady

Which of the following is a "Do" in effective communication?

• Speak too fast

• Use technical jargon

• Support words with visual aids

• Assume everyone understands you

What is an example of a gesture in communication?

• Sending an email

• Writing a report

• Facial expressions

• Reading a magazine

Which of the following is a personal barrier to communication?

• Company size

• Organisational culture

• Irrelevant information loading

• Lack of clarity and preparation

What is a positive effect of conflict?

• It causes stress

• It leads to violence

• It reduces motivation

• It helps you learn more about the problem

Which of the following is a negative effect of conflict?

• Promotes teamwork

• Encourages creativity

• Improves communication

• Causes stress and frustration

What is the first step in managing workplace conflict?

• Ignore the problem

• Clarify the problem

• Assume everyone agrees

• Avoid communication

What is the best outcome of negotiation?

• Win-lose

• Lose-lose

• Win-win

• No outcome