EIC_Unit 2 -Internal Organisational Communication

What does internal organisational communication primarily refer to?

• Messages exchanged between the company and its customers

• Communication between departments, teams, and employees within an organisation

• Announcements made during public conferences
  

• Media campaigns used for marketing

Which of the following is an example of formal internal communication?

• A casual conversation in the breakroom

• A team meeting with an agenda

• A birthday message in the office group chat

• A motivational quote shared by an employee

Which tool is least effective for real-time internal communication?

• Instant messaging platforms (e.g., Slack, Teams)

• Notice boards

• Emails

• Phone calls

What is a key advantage of effective internal organisational communication?

• Reduces customer complaints

• Increases external stakeholder trust

• Promotes transparency and teamwork

• Lowers production costs automatically

A major disadvantage of poor internal communication is:

• Better alignment between employees

• Increased misunderstandings and reduced morale

• Higher marketing reach

• More creative advertising

Identify three communication problems present in XYZ Company’s internal communication.

What are the possible solutions to the communication problems identified in the extract?