Unlocking Upselling Mindset

What do people buy first?

• Price

• Brand

• Product

• Trust

___________are not essential for survival but enhance quality of life.

What two things must exist for demand to be created?

• Value & Price

• Quality & Quantity

• Willingness & Ability

• Need & Desire

What is upselling?

• Selling more of the same item which customers originally intended to purchase

• Encouraging customers to buy a higher-end version of what they originally intended to purchase

• Forcing expensive choices on customers over what they originally intended to purchase

• Offering discounts to buyers for what they do not intend to purchase

Which of the following is NOT a reason why we hesitate to upsell?

• Fear of rejection

• Lack of confidence

• Misjudging the Upsell Opportunity

• Excitement about the product

Which of the following are the dinner venues to upsell at The Leela Palace Bengaluru?

(Select all that apply)

• Le Cirque Signature

• Zen

• Jamavar

• Citrus

Which of these is part of the 5-step upselling process? (Select all that apply)

• Know Your Product

• Know Your Customer

• Understand Needs, Wants, Desires

• Give Right Recommendation

Upselling is about pushing the guest to buy more than they need.

• True
• False

Upselling is a service, and not just sale only.

• True
• False

Which of the following is NOT a typical trait of a Kinesthetic learner?

• Likes to touch and feel objects

• Responds to tone and voice intonation

• Learns through movement and doing

• Follows gut instincts or feelings