Unlocking Upselling Mindset

Unlocking Upselling Mindset

Professional Development

20 Qs

quiz-placeholder

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Unlocking Upselling Mindset

Unlocking Upselling Mindset

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Abhishek Kumar

Used 1+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do people buy first?

Price

Brand

Product

Trust

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

___________are not essential for survival but enhance quality of life.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What two things must exist for demand to be created?

Value & Price

Quality & Quantity

Willingness & Ability

Need & Desire

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is upselling?

Selling more of the same item which customers originally intended to purchase

Encouraging customers to buy a higher-end version of what they originally intended to purchase

Forcing expensive choices on customers over what they originally intended to purchase

Offering discounts to buyers for what they do not intend to purchase

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a reason why we hesitate to upsell?

Fear of rejection

Lack of confidence

Misjudging the Upsell Opportunity

Excitement about the product

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are the dinner venues to upsell at The Leela Palace Bengaluru?

(Select all that apply)

Le Cirque Signature

Zen

Jamavar

Citrus

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of these is part of the 5-step upselling process? (Select all that apply)

Know Your Product

Know Your Customer

Understand Needs, Wants, Desires

Give Right Recommendation

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