Gr 9 SDL1_Tertiary Sector

What is the primary focus of the service industry?

• Providing services to consumers

• Providing financial advice to businesses

• Manufacturing goods for export

• Selling products to consumers

Name three types of services commonly found in the tertiary sector.

• Retail, healthcare, education

• Manufacturing, agriculture, construction

• Banking, insurance, real estate

• Transportation, mining, utilities

What role do service providers play in the economy?

• Service providers play a crucial role in enhancing productivity, creating jobs, and driving economic growth.

• Service providers are only relevant in the technology sector.

• Service providers primarily focus on manufacturing goods.

• Service providers do not influence job creation or economic growth.

How does the service sector impact overall economic growth?

• The service sector primarily focuses on manufacturing goods.

• The service sector drives economic growth through job creation, increased productivity, and consumer spending.

• The service sector has no effect on economic growth.

• The service sector only reduces unemployment rates.

Why is customer service considered crucial in the service industry?

• Customer service is primarily about resolving complaints.

• Customer service has no impact on sales in the service industry.

• Customer service is only important for large companies.

• Customer service is essential for customer satisfaction and loyalty in the service industry.

List two trends currently shaping the service sector.

• Emphasis on face-to-face customer interactions and cash transactions

• Increased manual labor and traditional marketing

• Digital transformation and sustainability initiatives

• Focus on local sourcing and reduced technology use

What distinguishes a service from a product?

• Services are intangible and consumed at the point of delivery, while products are tangible and can be owned.

• Products are intangible and consumed immediately.

• Services can be owned and stored for later use.

• Services are always more expensive than products.

How can technology enhance service delivery?

• Technology complicates service delivery by increasing manual tasks.

• Technology enhances service delivery by automating processes and improving communication.

• Technology has no impact on service delivery efficiency.

• Technology reduces the need for communication between teams.

What are some challenges faced by service providers?

• High employee turnover

• Increased marketing budget

• Competition, service quality, customer expectations, technological changes, regulatory compliance

• Limited service hours

In what ways can customer feedback improve service quality?

• Customer feedback is irrelevant to service quality.

• Customer feedback can reduce employee workload.

• Customer feedback can identify areas for improvement, enhance staff training, and drive service innovation.

• Customer feedback only benefits marketing strategies.