What is the best practice when discarding documents with guest info?

• Put in normal trash

• Use a Shredder

• Leave it on the desk

In case of fire, what is the correct order of action?

• Panic, run, call

• Wait for instructions, then check

• Raise alarm, evacuate, report

Which platform must be used to document safety concerns in FS properties?

• HotSOS

• Email to HR

• WhatsApp Group

Where do you record physical safety hazards like slippery floors?

• Not necessary to record

• Only if someone falls

• HotSOS/IRs

Who is responsible for protecting guest information at property level?

• All team members

• Only IT staff

• Only managers

During fire evacuation, lifts should:

• Be used for guests only

• Be kept open

• Never be used

How do you secure found guest documents?

• Find guest to give

• Leave on desk to concierge

• Lost & Found

In an evacuation, who must be helped first?

• Most VIP Guests

• Staff in Noisy Area.

• POD - Vulnerable

Who is responsible to handle Emergency in DWP?

• PCMT

• TMTP

• FSMT

You receive a call with a bomb threat while at the front desk. What should you do first?

• Hang up and call Security immediately

• Keep the caller online to get information

• Announce the threat over PA system