Document and Software Knowledge Worksheet (Questions 6-10)

What should you identify first before starting a task using technology?

• Your favourite software

• The office layout

• The purpose, audience, format, and presentation requirements

• The task deadline

Which of the following is a purpose of a business document?

• Entertain

• Promote

• Memorise

• Debate

What tone should you use when communicating with a client?

• Formal and strict

• Friendly and casual

• Polite, clear, and professional

• Humorous

What tool is best for designing a flyer to promote a car service?

• Excel

• Outlook

• Word

• Canva

If you're unsure about task instructions, what should you do?

• Try your best and submit it

• Wait until someone else finishes theirs

• Ask your supervisor

• Skip the task

What document format should be used to send a job sheet to a mechanic?

• Promotional flyer

• Email

• Table

• Letter

Which file type is not easily editable and keeps formatting consistent?

• .docx

• .xlsx

• .pdf

• .jpg

Which software is best for sending a professional email to a customer?

• Microsoft Word

• Canva

• Microsoft Outlook

• Google Slides

Which of the following is NOT a key presentation requirement?

• Using company logo

• Random colour schemes

• Clear headings

• Appropriate formatting

If the file will be edited later, what format should you save it in?

• .jpg

• .pdf

• .docx

• .zip