MA03_4210

A hospital invites both patients and staff to shape how the waiting room works. Why is this considered co-design?

• Because the final design is shared during the design presentation

• Because staff collect feedback from the last patient survey

• Because people with lived experience guide the design process

• Because updates are based on expert evaluations of patient needs

A primary care clinic holds a planning session where nurses, clerks, and patients suggest ways to reduce check-in time. What is a key feature of this activity?

• It helps leadership confirm that current systems are actually effective

• It allows each group to focus only on their assigned roles

• It creates space for voices to shape solutions together

• It tests how well the technology functions before rollout

A health system develops a pain management tool with people who have used opioids after surgery. Which best describes the value of this co-design approach?

• It ensures the tool includes general recovery tips from clinicians

• It supports consistent policy enforcement across departments

• It centers the real experiences of users when shaping tools

• It ensures that legal requirements are built into the design

A community health team partners with local youth to design a campaign around mental health awareness. What might be a long-term benefit of this approach?

• It ensures that the campaign follows the clinic’s approved messaging plan

• It builds trust and engagement by involving people in what them

• It focuses on reducing clinic workload through shared tasks

• It simplifies coordination by limiting the number of decision-makers

In a co-design process for a hospital meal program, patients are invited to rate current menus. Why might this be a limited version of co-design?

• Because patients are not trained to evaluate food safety and compliance

• Because giving feedback without shaping ideas shared decision-making

• Because the kitchen team already has nutrition guidelines

• Because menu decisions are based on available resources

A team developing a discharge app includes patients, caregivers, and clinicians in weekly review meetings. What strength does this bring?

• It highlights barriers during software testing phases

• It gives patients a chance to hear from healthcare professionals and administrators

• It helps ensure the design reflects how people actually and understand care

• It offers staff space to teach users how the tool should function

What makes co-design different from typical feedback methods in healthcare improvement?

• It only happens at the end of the design process

• It focuses mostly on collecting survey data and patient interviews

• It includes users in decisions, not just in response to products

• It replaces the need for professional consultation

A design team is working with immigrant families to improve a health information website. Why might co-design be especially important here?

• Because translation tools can cause legal confusion and subsequent law suits

• Because health teams want to avoid redesign costs later

• Because cultural knowledge can shape how services are and accessed

• Because the platform must be visually appealing to all users

A hospital wants to improve access for patients with low vision. What approach best reflects co-design?

• Conducting audits using accessibility checklists

• Testing navigation tools after rollout

• Working directly with people who use screen to guide decisions

• Following building code standards for visual signage

What is a risk when healthcare services are designed without using co-design?

• Projects may rely too much on external consultants

• Final solutions may not align with users actually need or value

• Service teams may need to adjust timelines

• Teams may have to change vendors mid-project