International Sales - Tradeasia Academy

What is the impact of overusing training scripts in sales?

• Positive impact

• No impact

• Negative impact

• Improved closing rate

What type of knowledge includes knowing facts about customer types and needs?

• Procedural knowledge

• Declarative knowledge

• Tactical knowledge

• Generic knowledge

Why does product quality alone not guarantee customer satisfaction in international trade?

• Because packaging always fails

• Because late delivery or wrong quantity can ruin the deal

• Because customers want cheaper options

• Because regulations always change

Which of the following refers to service quality?

• Purity and moisture content

• REACH and ISO certification

• After-sales support and documentation accuracy

• Product grade and color

What are the three main drivers of successful deals in international chemical trade?

• Price, Quantity, Speed

• Trust, Reliability, Technical Adaptability

• Certifications, Packaging, Timing

• Compliance, Cost, Communication

What mindset shift is encouraged in international sales?

• From seller to buyer

• From deal-maker to responder

• From order-taker to deal-maker

• From analyst to negotiator

Which factor is NOT part of understanding a global buyer?

• Supply Stability

• Technical Fit

• Language Fluency

• Price & Timing

What is the focus of 'solution selling' in B2B chemical trade?

• Focusing on product specs

• Offering discounts

• Meeting the customer's application needs

• Speeding up delivery

Which buyer persona is primarily interested in performance and purity?

• Broker/Agent

• Distributor

• End-User (Factory)

• Retailer

What tool is recommended for uncovering customers needs before pitching?

• Cold calling

• Spec sheets

• Active listening

• Quoting software