Toll Global Day 2

What is the primary tone used in In-the-Moment Coaching?

• Calm and reflective

• Brief and judgmental

• Supportive and layered

• Brief and non-judgmental

Which of the following is NOT a part of the IGROW model?

• Goal

• Reality

• Options

• Intuition

What is the purpose of the 'What If' technique in communication?

• To consider more ideas and options

• To redirect argumentative energy

• To confirm understanding

• To validate feelings

In the context of conflict resolution, what does 'Ask, Don’t Tell' emphasize?

• Avoiding difficult conversations

• Providing direct instructions

• Making unilateral decisions

• Involving others through questions

Which of the following is an example of an effective question to ask?

• Why didn’t you bring this up earlier?

• Can’t you just handle this on your own?

• Are you sure you followed my instructions correctly?

• How would you feel if you take up this task?

What is the main difference between assertiveness and aggressiveness?

• Assertiveness prioritizes others' needs, aggressiveness does not

• Assertiveness is indirect, aggressiveness is direct

• Assertiveness is about winning, aggressiveness is about losing

• Assertiveness is clear and constructive, aggressiveness is controlling

What is the purpose of the 'Because' technique in communication?

• To provide emotional validation

• To redirect argumentative energy

• To increase commitment by providing reasons

• To clarify points in discussions

Which of the following best describes the tone of Scheduled Coaching?

• Calm and curious

• Supportive and layered

• Brief and non-judgmental

• Aggressive and controlling

What is the main goal of the Way Forward element in the IGROW model?

• To identify the issue

• To explore options

• To commit to clear action

• To define the goal

What is the name of the trainer for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Siingh

• None of the options are correct