Communication Skills

1. What is the main purpose of active listening?

• a) Waiting for your turn to speak
  

• b) Interrupting with your opinion
  

• c) Fully understanding the speaker’s message
  

• d) Taking notes quickly
  

2. Which of these is nonverbal communication?

• a) Text message
  

• b) Email
  

• c) Facial expression
  

• d) Phone call
  

3. Which channel is the fastest for urgent messages?

• a) Letter
  

• b) Email
  

• c) Face-to-face conversation
  

• d) Notice board
  

4. Which of these is NOT a barrier to effective communication?

• a) Noise
  

• b) Clear language
  

• c) Different cultures
  

• d) Poor listening
  

5. Which is an example of nonverbal communication?

• a) Sending an email
  

• b) Smiling at someone
  

• c) Talking on the phone
  

• d) Writing a letter
  

6. In communication, what does "active listening" mean?

• a) Waiting for your turn to speak
  

• b) Listening carefully and showing you understand
  

• c) Talking more than the other person
  

• d) Asking unrelated questions
  

7. In the communication process, who is the “receiver”?

• a) The person sending the message
  

• b) The person getting the message
  

• c) The person translating the message
  

• d) The person writing the message
  

8. What does “clarity” in communication mean?

• a) Using complex words
  

• b) Speaking quickly
  

• c) Being clear and easy to understand
  

• d) Giving less information
  

9. Listening just to catch specific information, like times or dates, is called:

• A) Empathetic listening
  

• B) Selective listening
  

• C) Attentive Listening

• D) Pretend Listening

10. Which level of listening focuses on understanding the speaker’s emotions?

• A) Empathetic listening
  

• B) Ignoring
  

• C) Selective listening

• D) Attentive Listening