TASC Tutoring Best Practices Quiz

If you are running late for work, then you should…

• Email TASC reception & your supervisor to keep them in the loop.

• Call TASC reception early; leave a voicemail if TASC isn’t open yet.

• Email, text, or teams your supervisor at the earliest.

• All these work great!

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

If you are sick and need to take time off, you would...

• Email, text your faculty supervisor and [e-mail] with dates/times at the earliest.

• Speak with our friendly front desk staff to reschedule your students before you get some rest.

• Wait close to appointment to see if you feel better and then let your faculty supervisor know.

• Write to students directly, and ask to reschedule.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

These are best practices to follow after a tutoring session...

• Complete a brief appointment summary report/mark “no show” right away.

• Take a quick restroom/water break before you check in on your next student.

• Restore the workspace to a state of readiness - throw away any trash, wipe down the table, erase the board, and put away supplies that you used.

• All of these!

Appointment summaries are…

• Optional, and only when students request it. Anyway, students know what to do next!

• Essential data that remind students of next steps, and helps TASC, faculty, and advisors strategize services.

• 300 word count entries, addressed to the instructor and MLA formatted.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

When you receive an email from the TASC faculty, admin or front desk staff, you

• send them a text as that' so much easier than emailing .

• email them within 24-48 hours of receiving it.

• wait until the weekend so you would have more time to respond.

• don't respond, and walk up to them to talk in person.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

When a student consistently oversteps boundaries, invades your personal space in a way or behaves in ways that makes you uncomfortable, you would...

• Try to set verbal boundaries with the person, following guidelines in the employee handbook.

• Reach out to your faculty supervisor or available TASC faculty to talk about it.

• Let the student know you need to leave early as something has come up.

• All of these are good strategies.

Your faculty supervisor sends you a screenshot of your time to confirm. You then…

• Input your hours exactly as in the screenshot and submit because you trust your faculty supervisor.

• You intend to do it later, then rush to meet the deadline, and realize your hours don't match.

• You first check if your hours match the screenshot, respond so they can approve or clarify, and finally hit Submit.

You get an email notification about assigned CSU Learn training related to your role.

• You recall having done those trainings when you joined, so you assume it is likely an error and ignore it.

• It’s mid-semester, and now is simply not a good time with all that you have to get to.

• You know these are part of your job requirements, and you start to chip away at them whenever you get downtime during your shifts.

• You strategize and prioritize those that seem relevant or helpful to you, and ignore the rest.

Tags

CCSS.RL.5.6

Given the fruit fly infestation at TASC last spring, what would be a good way to dispose of garbage that has food residues or food odors?

• In the closest trash can you find at TASC.

• Under your faculty supervisor’s desk.

• In the large trash/recycling/compost bins at the top of the stairs outside TASC.

• In your personal locker.

You are working remotely, and your weekly student emails you directly to cancel their appointment for this hour. What should you do?

• Forward the email to reception so they can cancel the appointment.

• Join the virtual reception Zoom link, so you can work with a drop-in student.

• Use any downtime to catch up on appointment summaries and CSU Learn trainings.

• All of the above.