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Wireline Quiz

Authored by Kylee Anderson

Professional Development

Professional Development

Used 3+ times

Wireline Quiz
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6 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Koodo Internet: When will the first payment come out?

The activation date selected

Immediately after submitting the credit card information

As soon as they receive their equipment

The 1st of every month

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Koodo Internet & Stream+: What methods of payment are accepted? (Select all that apply)

Prepaid Credit Card

Valid Canadian Credit Cards

Visa/Mastercard Debit

International Credit Card

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Your customer has explained their internet needs with you and fastest speed is not a priority. They've had the same provider for 10 years. What are the key benefits you can mention to this customer? (Select all that apply)

Fastest speeds with a fibre connection

No fixed-term contract, no credit check, no hidden fees

30 days try risk-free

Speed you need at the price you want with no surprises

A reliable internet connection you can count on

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Stream+: Your customer already subscribes to Netflix, Disney+ and Amazon Prime. Can they sign up for Stream+?

Yes, but they will need to log out and log back into their accounts on all their devices

No - Stream+ is for new subscribers only

Yes and they will stay logged in on all their devices, with all their existing watch history

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which Stream+ plan should customers choose if they like watching content in 4K?

Stream+ Basic

Stream+ Premium

Stream+ Basic or Stream+ Premium

Additional cost for 4K

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers will receive a monthly Koodo Internet bill.

True

False

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