Role and Importance of a Travel Agency

Mike is a travel agency manager. He almost lost his family for being a workaholic. He wants to make up for the time lost, so he would like to surprise his family. Which of the following roles of a travel agency could BEST help him maximize their family vacation?

• Take care of travel arrangements

• Make time-saving itineraries

• Provide information and expertise

• Recommend a particular destination

Mary and Lynn wanted to work in Dubai. Both of them don't have relatives who are working or residing there. Mary asked a travel agency to process her travel documents including her tourist visa, while Lynn thought it would be cheaper to do it on her own. After a month, Mary's tourist visa was approved. Lynn's, on the other hand, was declined. Which of the following roles of a travel agency can help support Mary's tourist visa approval?

• Provide information and expertise

• Ensure clients' safety

• Assist in securing tourist or business travel documents

• Make time-saving itineraries

A travel agency can take care of travel arrangements by placing                     on behalf of its customers.

• Reservation

• Duplicates

• Resources

• Papers

It is a skill required in travel agency management also known as the ability to contemplate or reflect and react quickly.

• Iniative

• Ability to think on one's own feet

• Ability to be confident

• Problem-solving

It is the ability to express oneself and having self-recognition.

• Ability to take iniative

• Planning and organizing

• Maturity

• Confidence

Leadership is a skill required in travel agency management that is the ability to adjust to change while being a team-oriented.

• True

• False

It is the role of a travel agency that involves giving pieces of information which will make a tour or trip more familiar.

• Assist in securing tourists or business travel documents

• Ensure the safety of tourists/travelers

• Provide information and expertise

• Recommend a particular destination

How does a hotel room reservation become one of the sources of travel agency revenues?

• A travel agency provides online service for hotels.

• Hotels find travel agencies as a more convenient and cost-effective option to help sell

  more rooms.

Many customers find it more convenient to pay cash than credit or debit cards when booking for their travels.

• True

• False

A travel agency can do the retailing of foreign currency directly to customers who plan to travel abroad.

• True

• False