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Incident Management Training

Authored by Anita Ojadi

Information Technology (IT)

Professional Development

Used 2+ times

Incident Management Training
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes “Incident Management” in a banking environment?

A set of processes for detecting and preventing cybercrime.

The structured approach to identifying, managing, and resolving service disruptions.

The process of conducting quarterly IT audits.

A security awareness program for employees.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term refers to the ability to absorb, adapt, and recover from disruptions while maintaining essential operations?

Incident Handling

Cybersecurity

Resilience

Disaster Testing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the Incident Management Lifecycle, which phase involves assigning severity and urgency to incidents?

 Identification

Prioritization

Closure

Logging

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main objective of the “Post-Incident Review” (PIR)?

To punish the team responsible for the incident.

To document lessons learned and improve processes.

To report incidents to law enforcement.

To restore services after a disruption.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is a key metric for measuring resilience in incident management?

RPO (Recovery Point Objective)

MTTR (Mean Time to Respond/Recover)

CapEx ratio

ROI (Return on Investment)

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the context of First Response, who is typically the first responder in a bank’s IT environment?

CEO

SOC analyst or IT helpdesk staff

Branch manager

Internal audit officer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a “Do” for a first responder?

Delete suspicious files immediately.

Share incident details with a friend for advice.

Preserve evidence for investigation.

Wait until the next day to escalate.

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