Hilo conductor S11
Authored by Miguel Oscar Fernández Fernández
Social Studies
9th - 12th Grade
Used 1+ times
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5 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
La atención al cliente es el proceso de __________ con los consumidores para satisfacer sus necesidades.
2.
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1 min • 1 pt
Un cliente satisfecho tiene más probabilidades de __________ con la empresa
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
La empatía consiste en ponerse en el ____ del cliente
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
La primera impresión de un cliente suele depender del __________ inicial
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Un buen servicio al cliente busca superar las __________ del consumidor
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