Business Result Intermediate Chapter 13 Vocabulary practice

The company had to issue a full __________ after customers reported safety issues with the product.

• refund

• replacement

• disclaimer

• recall

There was a server __________ yesterday, and no one could access their emails.

• outage

• maintenance

• upgrade

• failure

We received a customer __________ about poor service at our London branch.

• complaint

• inquiry

• suggestion

• feedback

The technician was able to __________ the issue within an hour.

• complicate

• delay

• fix

• ignore

The laptop had a serious __________ in its power system and stopped working.

• shutdown

• failure

• malfunction

• overload

The factory discovered a __________ in the product but decided to continue production.

• defect

• feature

• advantage

• improvement

We offered a full __________ to everyone who received the faulty batch.

• credit note

• refund

• discount

• exchange

There was some __________ over the delivery date – the customer expected it on Monday, not Friday.

• confusion

• clarity

• agreement

• satisfaction

The car crash caused serious __________ to the vehicle but no one was hurt.

• damage

• upgrade

• repair

• replacement

The company has a policy to __________ any product that doesn’t meet safety standards.

• store

• recall

• ignore

• dispose