Grade 11 Computer System Servicing Quiz

You are asked why technicians wear anti-static wrist straps when servicing PCs. What is the BEST answer?

• To keep hands clean

• To avoid short circuits

• To prevent damage from static electricity

• To improve airflow

The principal asks why preventive maintenance is scheduled. What is the MOST accurate response?

• It guarantees zero failures.

• It makes computers faster.

• It reduces breakdowns and extends life.

• It avoids the need for spare parts.

You want to test a PSU's voltage output. Which tool should you use?

• Screwdriver

• Multimeter

• Pliers

• Flash drive

A teacher insists antivirus is unnecessary for computer servicing. What do you say?

• Agree, because it doesn't affect performance.

• Disagree, because antivirus is part of preventive maintenance.

• Agree, because only hardware is serviced.

• Disagree, because antivirus repairs hardware.

A classmate claims preventive maintenance guarantees computers will never fail. What is the BEST reply?

• True, because all problems are avoided.

• False, it only reduces the chance of failure.

• True, because drivers are always updated.

• False, it only speeds up computers.

Your mouse is not functioning. To which category of system elements does it belong?

• Output

• Storage

• Input

• Processing

Your cousin asks why a computer cannot run without an operating system. What is the BEST answer?

• Because the OS manages hardware and software resources

• Because the OS stores files permanently

• Because the OS increases RAM

• Because the OS prevents overheating

Why is the motherboard called the "backbone" of the system?

• It provides storage space.

• It supplies power.

• It connects and lets components communicate.

• It speeds up RAM.

You upgraded RAM in a computer. What change should you expect?

• Faster multitasking

• Bigger screen display

• More permanent storage

• Better cooling

Which is an example of system software?

• Antivirus

• MS Word

• Printer driver

• Google Chrome