Binghatti Customer Journey Pre-Training Quiz

How do you attract the attention of passing clients?​​

• Eye contact and polite verbal greeting
• Wait for them to approach
• Ignore and wait
• Eye contact and nodding

Organize the phases of the Binghatti Client Journey in the correct order:

• Eliminate

• Extend

• Engage

• Execute

• Explore

Which question is truly open-ended for discovering client needs?​ ​ ​

• Will you book a site visit with our RM?
• Describe your ideal home?
• Is your budget over AED 5 million?

In which phase should objections be actively clarified and addressed?​ ​ ​

• Eliminate
• Execute
• Explore
• Extend

During the Execute phase, what is the maximum number of key benefits or USPs to present effectively?​ ​

• 3
• 5
• 2
• 1

Which of the following correctly reflects objection handling without contradicting the client?​ ​ ​ ​

• Listen, clarify, and address concern
• Dismiss objection
• Agree with everything to avoid further objections

Which method/technique is considered most effective for exploring client needs in real estate?​ ​

• Funnel Technique
• Pareto Principle
• Random questioning
• Time Blocking

How many distinct phases are in the Binghatti Client Journey?​

• 5
• 3
• 2
• 4

Which clients should you prioritize when approaching at the stand?​ ​

• All nationalities
• Only tourists
• Clients who look wealthy

Which of the following are examples of non-verbal cues?

• Asking an open-ended question

• Folding arms

• Greeting verbally

• Maintaining eye contact