Zoho CRM - Multiple Choice Questions

Which of the following best defines CRM?

• A tool for storing customer contacts only

• A system to manage customer relationships and interactions

• A financial accounting system

• A tool only for marketing campaigns

Zoho CRM primarily helps businesses to:

• Increase raw material supply

• Manage employees' payroll

• Improve customer engagement and sales

• Automate manufacturing processes

In Zoho CRM, 'Leads' represent:

• Existing customers only

• Potential customers who have shown interest

• Employees in the company

• Vendors supplying products

Which module in Zoho CRM is the starting point for most sales processes?

• Contacts

• Accounts

• Leads

• Cases

Zoho CRM is available in which format?

• On-premise only

• Cloud-based SaaS

• Mobile app only

• Hardware-based software

To access Zoho CRM, you primarily need:

• A Zoho account and internet connection

• A local server installation

• Manual installation CD

• Programming knowledge

Which edition of Zoho CRM is free for small businesses?

• Professional

• Standard

• Free Edition

• Enterprise

The 'Dashboard' in Zoho CRM provides:

• Payroll processing

• Sales analytics and reports

• Email templates only

• HR details

SPA in Zoho CRM stands for:

• Sales Process Automation

• Systematic Process Application

• Service Program Analysis

• Sales Partner Agreement

Workflow rules in Zoho CRM help in:

• Automating repetitive tasks

• Calculating profit and loss

• Tracking employee attendance

• Designing websites