Reso TSS to CO

To be eligible for the Winback program, bookings must meet the following criteria:

• Only if the same category is available.

• The booking was cancelled within the last 48 hours.

• Penalty was withheld on the booking

• Cancellation date is not relevant

• The same number of guests are trying to rebook, with at least one guest’s name remaining the same.

Our Lowest Airfare Guarantee offers guests a ____ of the difference in the form of a/an ___ if a guest finds a lower fare within __ hours of booking.

• 50% / Refund / 12

• 110% / OBC / 24

• 100% / Discount / 24

• 110% / Cash Back / 48

If you want to book Flights through Air2Sea from Oregon to California, there will be a ___USD service fee.

Masters Tier guests must earn ____ points per program year period to retain their Club Royale tier status.

• 10,000

• 100,000

• 25,000

• 2,500

When creating a Friends and Family 20% off booking, which of the following guidelines are correct?

• Only CO agents can create bookings within the Employee Friends & Family Program

• You must verify the code in the ECP to

• You must enter EMPFF20 in the promo code field

• Add FR remark in ALL bookings.

Which of the following exceptions are agents empowered to offer? 

• Extending Option/Final Payment Dates when the guest has not received their FCCs yet

• Guest is requesting a refund on a booking with a change of itinerary due to weather conditions.

• Transfer FCCs with verbal confirmation from the travel partner noted on the booking

• OBC/Amenity to close sales or avoid cancellation

A guest wants to cancel her CruiseTour 35 days prior to the sail date. What is the cancellation charge per person and will be updated to ___rates?

• $1800

• Price Protection of the Cruise Fare

• Prevailing rates

• $1500

The qualifying window for Club Royale tier status is __ months

CO agents can create, make changes and take payment on their own friends and family bookings.

• Always

• Only if Authorized by their Supervisor

• Never

• Only if Authorized by the Market Lead

If guests want to change their ship and sail date, which of the following statements are False regarding a Winback

• Their eligibility for rebooking is unaffected by changes to ship and sail date.

  
  

• They can get price protection.

• Penalties are held in penalty.

• Penalties can still be reapplied if all other requirements are met.