Reso TSS to CO

Reso TSS to CO

Professional Development

10 Qs

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Reso TSS to CO

Reso TSS to CO

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

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10 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

To be eligible for the Winback program, bookings must meet the following criteria:

Only if the same category is available.

The booking was cancelled within the last 48 hours.

Penalty was withheld on the booking

Cancellation date is not relevant

The same number of guests are trying to rebook, with at least one guest’s name remaining the same.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Our Lowest Airfare Guarantee offers guests a ____ of the difference in the form of a/an ___ if a guest finds a lower fare within __ hours of booking.

50% / Refund / 12

110% / OBC / 24

100% / Discount / 24

110% / Cash Back / 48

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

If you want to book Flights through Air2Sea from Oregon to California, there will be a ___USD service fee.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Masters Tier guests must earn ____ points per program year period to retain their Club Royale tier status.


10,000

100,000

25,000

2,500

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When creating a Friends and Family 20% off booking, which of the following guidelines are correct?

Only CO agents can create bookings within the Employee Friends & Family Program

You must verify the code in the ECP to

You must enter EMPFF20 in the promo code field

Add FR remark in ALL bookings.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following exceptions are agents empowered to offer? 

Extending Option/Final Payment Dates when the guest has not received their FCCs yet

Guest is requesting a refund on a booking with a change of itinerary due to weather conditions.

Transfer FCCs with verbal confirmation from the travel partner noted on the booking

OBC/Amenity to close sales or avoid cancellation

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

A guest wants to cancel her CruiseTour 35 days prior to the sail date. What is the cancellation charge per person and will be updated to ___rates?

$1800

Price Protection of the Cruise Fare

Prevailing rates

$1500

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