What does clarify mean?

• To ignore a comment

• To make something clear or easier to understand

• To delay a decision

• To file documentation

Which expression is most polite when you want more details during an international meeting?

• “Tell me more now.”

• “I want an explanation.”

• “I was wondering if you could explain…?”

• “Explain that again.”

You didn’t catch the speaker’s last point. Which phrase should you use?

• “Could you repeat that in other words?”

• “That’s wrong.”

• “Skip it.”

• “Say it louder.”

Which question is an open-ended question?

• “Is the calibration schedule finalized?”

• “Do we have the certificate?”

• “What challenges do you foresee in implementing the new standard?”

• “Did you receive the report?”

Choose the best confirmatory question to check a deadline:

• “Could you confirm whether the deadline is June 30?”

• “When did you sleep?”

• “Are we done?”

• “Deadline?”

Which expression asks someone to explain step-by-step?

• “Could you walk us through the certification process?”

• “Do it later.”

• “I don’t care.”

• “Are you done?”

Which term means “lack of clarity; more than one possible meaning”?

• Confirmation

• Ambiguity

• Traceability

• Benchmark

You want a short, factual answer (yes/no). Which type of question should you use?

• Open-ended question

• Confirmatory question

• Closed question

• Hypothetical question

Which fixed expression is best to use before you restate someone’s point to check understanding?

• “Just to make sure I understood, you mean…?”

• “You were wrong.”

• “Never mind.”

• “I’m bored.”

If you want someone to give a concrete example of a non-conformity, what do you say?

• “Stop talking.”

• “Could you give an example of that?”

• “Do you like it?”

• “Where is it?”